Privacy Policy

1. Identity of the Data Controller

Tivzino (hereinafter "Tivzino", "we", "us", or "our"), operating through the website tivzino.com, is the data controller responsible for the personal data collected through this website. Our contact address is Av Vitacura 2808, Office 202, Santiago, Chile. You may reach us at info@tivzino.com or +56 2 2731 3000.

2. Legal Framework

This Privacy Policy is governed by Chilean Law No. 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada) and any applicable regulations. By using this website and submitting personal data through our contact forms, you acknowledge that you have read and understood this policy.

3. Personal Data We Collect

We collect personal data that you voluntarily provide to us through the contact form on this website. This may include:

• Full name
• Email address
• Telephone number
• Building or property address (if provided)
• The content of your message or inquiry

We also collect certain technical data automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This data is collected through cookies and similar technologies, as described in our Cookie Policy.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

• Responding to inquiries: When you submit a contact form, we use your data to respond to your inquiry and discuss our services. The legal basis is your consent, given when you submit the form and check the privacy consent checkbox.
• Service delivery: If you engage our services, we process your data as necessary to perform the contract between us.
• Website analytics: We may use anonymized or aggregated data to understand how our website is used and to improve it. This is based on our legitimate interest in maintaining and improving our online presence.

5. Data Retention

We retain personal data submitted through contact forms for as long as necessary to respond to your inquiry and for a reasonable period thereafter in case follow-up is needed. Data collected for service delivery purposes is retained for the duration of the service relationship and for the period required by applicable law for record-keeping purposes. We do not retain personal data indefinitely and will delete or anonymize it when it is no longer needed.

6. Data Sharing and Transfers

We do not sell, rent, or trade your personal data to third parties. We may share your data with service providers who assist us in operating our website and business (such as hosting providers and email service providers), subject to appropriate data processing agreements. We do not transfer personal data outside of Chile except where necessary for the operation of our website infrastructure and subject to appropriate safeguards.

7. Your Rights

Under Chilean Law No. 19.628, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data, subject to legal retention requirements
• Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us at info@tivzino.com or at our postal address above. We will respond to your request within a reasonable timeframe.

8. Cookies

We use cookies on this website. For detailed information about the cookies we use and how you can manage them, please see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tivzino
Av Vitacura 2808, Office 202
Santiago, Chile
Email: info@tivzino.com
Phone: +56 2 2731 3000